Terms & Conditions

The use of this website is subject to the following terms and conditions:

Placing an Order

Unfortunately, we are unable to take any orders over the phone. If you need assistance placing an order, please email our customer care info@thedraperyhaus.ie, Monday to Friday, 9am to 5pm.

Receipt of Orders

If you don’t receive an email confirmation within 24 hours then please contact us to ensure we received your order.

Sample Requests

Unfortunately, due to the limited nature of our samples, we regret that we are unable to supply samples.

Cancelling or Making a Change to an Order

Please email info@thedraperyhaus.ie to make any changes or to cancel your order. For our full returns and refunds policy please visit our Returns Policy.

If You Receive an Error Message during checkout please try the following:

  • Contact your bank to make sure there are sufficient funds in your account.
  • Verify you are entering the credit card’s CVV and billing information correctly.
  • Verify your billing name, address and phone number matches that of the credit card used for payment.

If the issue remains, please email our customer care team at info@thedraperyhaus.ie

Cancellation of an order by The Drapery Haus

We reserve the right to cancel/not accept an order if:-

  • We have insufficient stock to fulfil the order
  • We do not deliver to your area
  • One or more of the goods ordered was incorrectly described or priced on our website.
  • The payment transaction is not authorised.
  • You do not provide us with your real name, payment details including your card address, your delivery address (if different from your card address), email address and telephone number.

Our Delivery Options

Tracking your Order

Once your order has been dispatched you will receive an email containing a tracking number that can be used on the courier’s website.

Our Returns Policy

Due to the current situation, orders placed directly on Scatterboxshop.ie can now be returned up to 14 days from the purchase date.

Please use the dispatch form enclosed with your order to return or exchange your goods. For our full returns and refunds policy please visit our Returns Policy.

Products That Were Not Purchased on thedraperyhaus.ie

We are unable to take returns on products not purchased online at thedraperyhaus.ie. If you purchased a product from another stockist, please contact them directly.

Refund Process

Returns can take up to 14 days from your returning the item(s) to receiving your refund. Once it is processed, you will receive an email that is labelled “Returns Notification” to confirm. If you have any questions about your return, please contact us at info@thedraperyhaus.ie so we may check the status of your return.

Parcel Delay

If your parcel does not arrive by the last day of the specified delivery time please email our customer service team at info@thedraperyhaus.ie quoting your order number and a member of our team will endeavor to get back to you within 24 working hrs.

Faulty or Damaged Product

If your goods arrive damaged, please contact us at info@thedraperyhaus.ie within 24 hours of receiving your order. Please be sure to have your order number ready.

Contact For Product Advice

Please email us at info@thedraperyhaus.ie or message our Instagram or Facebook page and a member of our Customer Care Team would be happy to help!

Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website and shall not be bound in any manner by any information contained on the website. The Drapery Haus reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.


We accept all major credit cards (Visa, Visa Debit, MasterCard and American Express), as well as PayPal, Google Pay, Apply Pay & Shopify Pay.

Trade Marks

The trade marks, names, logos, images and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trademarks of The Drapery Haus. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission from The Drapery Haus.